Frequently Asked Questions

Your guide to shopping with ACI Aronno

What is the typical delivery timeframe for my order?

Orders within Dhaka are typically delivered within 2-3 business days, while nationwide shipping across Bangladesh takes approximately 5-7 business days.

What is your return and exchange policy?

We offer a 7-day exchange policy for unused items with original tags and packaging. If you receive a defective product, please contact our support team within 24 hours of delivery.

How do I ensure I choose the correct size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart to ensure a perfect fit.

What payment methods do you accept?

We accept Cash on Delivery (COD), mobile banking via bKash, Nagad, and Rocket, as well as major debit and credit cards.

Can I track the status of my shipment?

Yes, once your order is dispatched, you will receive a tracking number via SMS or email to monitor your package's progress in real-time.

Are the colors of the products accurate to the website images?

We strive for high color accuracy; however, slight variations may occur due to professional lighting during photography or your device's display settings.